What Flow needs
- A connected business phone line
- Business information for answering common questions
- Booking availability when appointment scheduling is enabled
An AI that picks up the phone
An AI Receptionist That Answers, Qualifies, and Books
Maximus is the reception specialist behind Flow. It answers your business line 24/7, gathers what the caller needs, books appointments, takes messages, and posts every call with a transcript straight into chat.
Who this is for
Owner-led businesses that miss calls while serving customers, working on site, or handling the rest of the operation.
The operating problem
A missed call can become a missed customer. Even answered calls create follow-up work when the details never make it back to the business.
A workflow from instruction to outcome
One conversation keeps the context and the work together.
- 01
A customer calls your business line, any time, day or night.
- 02
The receptionist answers and gathers the reason for the call.
- 03
Details are captured and the request is qualified against your rules.
- 04
An appointment gets booked, or a message is prepared for follow-up.
- 05
The full call transcript lands in chat and stays connected to the CRM record.
From context to controlled action
See the information before deciding what moves next.
Flow keeps the conversation close to the records and work it can use. The owner remains the decision point where the workflow requires approval.
What Flow creates
- Captured caller details and reason for the call
- A booking or a prepared message when the call supports it
- A full transcript, logged automatically to the CRM
Where you approve
- You set the reception instructions and escalation boundaries
- Sensitive promises or exceptions stay owner decisions
- Outbound follow-up can require review before it sends
What to expect
Call handling depends on your configuration and the information the receptionist has. Complex, emergency, regulated, or sensitive conversations should be escalated to a person.
Frequently asked questions
Clear answers before you bring Flow into the work.
Yes. It runs AI outbound call campaigns and can answer inbound calls as a 24/7 receptionist, logging results and transcripts to your CRM.
Yes, when booking availability is configured — it can offer a time, confirm it, and save the appointment.
No. Define escalation boundaries for complex, sensitive, regulated, or urgent conversations that should go to a person.
Talk to your business
Give Flow the outcome. Keep the final say.
Start with one conversation and one business workflow that matters.